almuQaranah
Management Consulting and Development
almuQaranah
Total Quality Management Systems
أنظمة إدارة الجودة الشاملة
AlMUQARANAH is encouraging the organizations to develop and follow the Total Quality Management (TQM) standards by providing the required supporting consultancy services in Arabic and English languages which are including:
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Building the internal TQM committees and teams, building the TQM by using the internal skills
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Building the internal and external management processes as per the ISO standards with all its kinds (ISO 9001, 18000, 14000 ,,,ect.) as required.
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Giving the required awareness sessions about the TQM and ISO best practices and implementation methods.
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Giving the required workshop trainings about the TQM and customer satisfaction surveys processes and measurement.
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Building the organization processes, procedures and work instructions by focusing on the customers and employees needs.
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Monitor the implementation and ensure about the company governess systems
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Develop and build the organization Delegation of Authority over all organization processes
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Build the Internal Audit team skills which will be nominated by the management.
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Update the management with the TQM best practices and experiences. (Benchmarking)
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Conduct the Customer satisfaction surveys
What is Quality?
Quality can be interpreted as "Customer's expressed and implied requirements are met fully". This is a core statement from which some eminent definitions of Quality have been derived. They include: "the totality of features and characteristics of a product or service that bears on its ability to meet a stated or implied need" [ISO, 1994], "fitness for use" [Juran, 1988], and "conformance to requirement" [Crosby, 1979]. It is important to note that satisfying the customers' needs and expectations is the main factor in all these definitions. Therefore it is an imperative for a company to identify such needs early in the product/service development cycle.
The ability to define accurately the needs related to design, performance, price, safety, delivery, and other business activities and processes will place a firm ahead of its competitors in the market. In 1992 Crosby broadened his definition for Quality adding an integrated notion to it: " Quality meaning getting everyone to do what they have agreed to do and to do it right the first time is the skeletal structure of an organization, finance is the nourishment, and relationships are the soul."
ما المقصود بالجودة؟
يمكن تفسير الجودة على أنها "تلبية متطلبات العميل الصريحة والضمنية بشكل كامل." وهذه عبارة رئيسية اُشتقت منها بعض التعريفات البارزة للجودة. وتشمل هذه "مجموع السمات والخصائص لمنتج معين أو خدمة معينة والتي تؤثر على قدرته/قدرتها لتلبية حاجة صريحة أو ضمنية." [الآيزو، 1994]، "والملائمة بغرض الاستخدام" [جوران، 1988]، "ومطابقة المتطلبات" [كروسبي، 1979]. ومن المهم الإشارة إلى أن تلبية احتياجات وتوقعات العملاء هو العامل الرئيسي في جميع هذه التعريفات.
لذلك فإنه يتوجب على الشركة أن تحدد هذه الاحتياجات في مرحلة مبكرة من دورة تطوير المنتج/الخدمة. إذ إن القدرة على التحديد الدقيق للاحتياجات المتعلقة بالتصميم والأداء والسعر والسلامة والتسليم وغير ذلك من النشاطات والعمليات التجارية يضع المنشأة في مقدمة منافسيها في السوق. وقد وسع كروسبي في عام 1992 تعريفه للجودة بإضافة فكرة متكاملة: "الجودة تعني أن يقوم كل شخص بما تم الاتفاق على القيام به وأن يقوموا به بشكل صحيح من المرة الأولى وهذا هو الهيكل الرئيسي للمؤسسة، والأمور المالية بمثابة الغذاء، والعلاقات بمثابة الروح".